Employee Assistance Program

Employee Assistance Program overview

Our Employee Assistance Program (EAP) gives you and your family access to both 24/7 confidential support and up to eight free visits per year.

We all have problems at one time or another that we can’t handle on our own. Our Employee Assistance Program is here to help.

You can talk to trained, licensed behavioral health professionals about:

  • Job stress or performance problems at work or school
  • Problematic work relationships with peers or supervisors
  • Interpersonal difficulties
  • Marital or relationship concerns
  • Parenting issues or family problems
  • Alcohol or drug abuse
  • Symptoms of depression and anxiety

Contact confidential support

Call (614) 566-3348 or (800) 992-8533 24 hours a day, seven days a week or email EAP@ohiohealth.com.

If you get to voicemail, the staff are temporarily serving other clients. Please leave a message and they will call you back promptly.

When you call, we will match you with the most appropriate EAP counselor from a wide range of specialties to meet your needs. All our EAP counselors are state-certified master- or PhD-level clinicians.

The counselor will assess your needs and can often help resolve the problem within the EAP sessions. When further services or treatment is needed, the counselor will refer you or your family member to the appropriate resources and coordinate them with your medical plan.

To give you greater access, the EAP is now at CareSites across the system each month:

  • Holding Associate DROP-IN hours where you can connect with for on-the-spot emotional support and resources for a situation you’re facing.
  • Rounding on units and joining team huddles to introduce themselves and share information about our services.

Check the EAP eSource page to see when the team will be at your CareSite next (updated frequently).

How much does this benefit cost?

The EAP is provided at no cost to you.

Private and confidential

Your privacy and confidentiality is assured. You do not need to notify your employer that you or a family member contacted the EAP service. The OhioHealth EAP will never notify your employer unless you give consent for us to do so.

Sometimes if the problem is affecting job performance, a supervisor may suggest that associate contact the EAP service. However, use of the service is voluntary and no information about you or your problem is released without your consent.

How to make the most of this benefit

  • Seek help for a problem early at the time when it can most easily be resolved.
  • Any adult family member may utilize the EAP.